If you ordered a custom piece from us and are still waiting for it to arrive, please rest assured we are working as quick as possible to finish creating your piece. We ask that all our customers remain patient throughout the process and understand that all pieces are made completely custom from scratch, all molds are finished by hand and all stones are placed by hand.
PLEASE READ: For all our customers that ordered a Plated Gold piece, please understand that our machines for bonding/plating the gold can't be rushed. This process is done as quick as possible without jeopardizing the quality of the jewelry. The reason our jewelry is able to be so highly resistant to fading and tarnishing is because of this step.
If you would like an update on the status of your custom piece, please feel free to contact us by email or text.
**We're currently experiencing a high order volume for custom jewelry, please remain patient while waiting to hear back from us. Delivery for custom pieces may take up to 5 weeks for some pieces.
- Email: email@example.com
- Text: 626.600.9873